Privacy Policy

1.Scope and Disclaimer

This Privacy Policy applies to all NyronProxies services, websites, applications, and platforms (collectively referred to as 'Services'). It covers all personal and non-personal data collected through our Services, regardless of the method of collection.

Our services may contain links to or integrate with third-party websites, services, or applications that operate independently from NyronProxies. These third parties have their own privacy policies, and we strongly recommend reviewing their policies before engaging with them. We are not responsible for the privacy practices, data security measures, or content of any third-party services, even if accessed through our platform.

As a proxy service provider, we take exceptional measures to ensure data privacy, but we cannot guarantee absolute protection against all potential vulnerabilities or unauthorized access attempts. By using our Services, you acknowledge these limitations and agree to use our services responsibly and in compliance with applicable laws.

2.Information We Collect

To provide our proxy services effectively, we collect various types of information from our users. The specific data collected depends on the services you use, your interaction with our platform, and the legal requirements applicable to your region.

2.1 Account Information

• Personal identifiers: Full name, username, email address
• Account security data: Password (stored in encrypted format), two-factor authentication details
• Contact information: Billing address, contact phone number (optional)
• Profile information: Company name (for business accounts), job title, profile preferences

2.2 Payment Information

• Payment details: Credit card information (stored securely by our payment processors), bank account details for wire transfers
• Billing history: Transaction records, subscription details, payment timestamps
• Tax information: VAT numbers, tax IDs (for business customers)

2.3 Technical Data

• Device information: Device type, operating system, hardware version, unique device identifiers
• Network data: IP addresses (source and destination), connection metadata, bandwidth usage statistics
• Browser information: Browser type and version, plugins, time zone, language preferences
• Service usage data: Proxy connection timestamps, session duration, data transfer volume, connection attempts
• Performance data: Error reports, server response times, application crashes

2.4 Usage Logs and Proxy Activities

• Connection logs: Time of connection, duration, connection type, protocol used, exit node information
• Request logs: Websites accessed through our proxies (domain level only, not specific URLs or content)
• Traffic patterns: Volume of data transferred, geographical distribution of connections
• Error logs: Failed connection attempts, authentication failures, service interruptions

2.5 Customer Support Interactions

• Support tickets: Content of your communications with our support team
• Call recordings: Records of customer support calls (with prior notification)
• Support history: Previous issues, resolution details, support agent notes

We collect this information through various methods, including direct input from users, automated collection through our services and websites, and from third-party sources (such as payment processors, identity verification services, and fraud prevention tools).